← Selected work
CUSTOMER EXPERIENCE / BPO
SA Commercial
Customer-journey and brand work within a fast-moving contact-centre programme.
The challenge
SA Commercial needed marketing and customer-engagement support on a shared-client programme, where requirements changed quickly.
Nelon’s contribution
A consultative role covering customer journey mapping, brand elements, optimisation and end-to-end omnichannel collaboration. The work connected brand thinking to the customer’s experience of the service.
Discuss a project with Nelon
For business advisory, brand management and commercial support.